FAQ

How does provisioning work?

After Stripe confirms subscription checkout, we queue a provisioning job, deploy your GooseHub Docker workload in AWS, and assign a unique subdomain at *.goosehub.com.

Which email becomes the first login?

The billing email collected at checkout becomes the default OTP email identity for the tenant.

What happens if a payment fails?

Your subscription enters a payment-recovery window. We retry billing through Stripe and notify you before any service suspension.

What happens when I cancel or payment fully lapses?

We retain data for 30 days and email an encrypted export artifact to the billing email on file.

Can I switch from monthly to annual?

Yes. You can update billing interval via customer portal links in your account area.

Can I export data and self-host later?

Yes. We provide export guidance so you can migrate to self-hosted GooseHub when needed.